Job Description

Locations: Cranberry Township, PA | New Castle, PA | Bridgeville, PA | Canfield, OH

Work Arrangement: Onsite / Hybrid

Reports To: Director of Operations

About the Opportunity

Capital A is seeking a New Business Processor to join our growing wealth management team. This position plays an important role in creating an exceptional client experience by ensuring new accounts are opened accurately, assets transition smoothly to the firm, and ongoing service requests are handled efficiently.

The New Business Processor serves as an operational backbone of our client onboarding and servicing process. You'll work closely with Advisors, Service Advisors, Planning Specialists, and Operations while developing a strong understanding of the wealth management business.

This is an excellent opportunity for someone beginning or building a career in financial services. For candidates who aspire to become a Service Advisor or Advisor, this role provides a strong foundation and potential career path within the firm.

Key Responsibilities

Client Onboarding

• Coordinate the new-client onboarding process from initial paperwork through account opening and funding
• Prepare, review, submit, and track account-opening documentation
• Ensure paperwork is complete, accurate, and processed in a timely manner
• Enter and maintain accurate client and account information in Salesforce
• Provide clients with portal access and assist them with initial setup
• Track account openings, transfers, and funding through completion
• Communicate with clients and internal team members regarding outstanding documentation or information

Account & Client Service

• Monitor account transfers and follow up on outstanding items
• Assist with annuity-related updates and servicing
• Monitor account and assets-under-management information for accuracy
• Identify and promptly resolve NIGO (Not in Good Order) items
• Handle routine client service requests accurately and professionally
• Escalate more complex client needs to Service Advisors or Advisors
• Maintain accurate documentation of client interactions and service activity

Operational Excellence & Compliance

• Track the movement of prospective clients through onboarding and into active client relationships within Salesforce
• Maintain complete and accurate client records
• Follow established operational and compliance procedures
• Ensure required documentation and approvals are obtained throughout the onboarding process
• Protect confidential client and financial information
• Identify opportunities to improve workflows and the client onboarding experience
• Collaborate with Advisors, Service Advisors, Planning Specialists, and Operations to ensure a coordinated client experience

What We're Looking For

We're looking for someone who is organized, dependable, detail-oriented, and genuinely interested in building a career in financial services.

The successful candidate will demonstrate:

• Strong attention to detail and commitment to accuracy
• Excellent organizational and follow-through skills
• Ability to manage multiple accounts, requests, and deadlines simultaneously
• Strong written and verbal communication skills
• A professional and client-focused approach
• Comfort working with technology and learning new systems
• Ability to recognize when an issue requires escalation
• Commitment to confidentiality and appropriate handling of sensitive client information
• Ability to work effectively in a collaborative, fast-paced environment
• Curiosity and a desire to learn about wealth management and financial planning

Prior experience in financial services, banking, wealth management, insurance, client service, or operations is helpful but not required for the right candidate.

Technology

Experience with or the ability to quickly learn:

• Salesforce
• Microsoft Office Suite
• Client portals and document-management systems
• Custodial and wealth management platforms
• Other financial-services technology used by the firm

Career Growth

We view the New Business Processor position as more than an administrative role. It can be an entry point into a long-term career in wealth management.

As you develop your knowledge of our clients, systems, investment accounts, financial planning process, and service model, opportunities may exist to take on greater responsibility and advance within the organization.

For an employee interested in a client-facing career, a potential development path could include:

New Business Processor → Service Advisor → Advisor

Career progression is based on performance, demonstrated capabilities, business needs, experience, and any applicable licensing or credential requirements.

Compensation & Benefits

• Competitive base salary
• Bonus eligibility
• Medical, dental insurance
• 401(k) retirement plan with employer contribution/match
• Paid time off
• Paid holidays
• Life and disability insurance
• Parental leave
• Professional development and continuing education opportunities
• Hybrid work flexibility based on position, client, and business needs
• Career development and advancement opportunities within a growing organization

Why Join Capital A?

Capital A is a growing organization where collaboration, client service, and professional development are important to how we work.

You'll have the opportunity to learn the wealth management business from the ground up, work alongside experienced professionals, build relationships across the organization, and see firsthand how excellent operations contribute to an excellent client experience.

For someone who is motivated, organized, eager to learn, and interested in building a career in wealth management, this is an ideal place to start.

Capital A is committed to providing equal employment opportunities and fostering a professional, respectful, and inclusive workplace. Employment decisions are made based on qualifications, merit, business needs, and applicable law.

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