About the job Customer Service Manager | Texas | Remote Fully Remote Customer Service Manager (Self-Serve SaaS) Are you passionate about leading high-performing teams and delivering exceptional customer experiences? Join us as Customer Service Manager during our self-serve product launch. You'll oversee a growing team of frontline representatives, guide operational excellence, and help build a world-class support experience from the ground up. What You'll Do Team Management & Operations Oversight Manage, coach, and support a distributed team of customer service representatives Monitor ticket queues and team performance to ensure SLAs are consistently met Review escalations and provide strategic guidance on resolution paths Schedule and coordinate team coverage to ensure consistent support delivery Process Improvement & Cross-functional Collaboration Optimize support workflows, scripts, and automation tools to improve efficiency Identify recurring user issues and relay insights to product and engineering Own and evolve the internal knowledge base and training processes for reps Lead weekly syncs with support staff and provide regular performance feedback What Were Looking For Must-Have Experience 2+ years managing customer service or support teams (SaaS or startup preferred) Proven ability to scale support operations in a remote-first environment Excellent communication and coaching skills Proficiency in tools like Slack, Intercom, Jira, Pylon, or similar Data-driven approach to performance and customer satisfaction #J-18808-Ljbffr
...and sharpen drills, counterbores, and other production cutting tools. ~ Rotate and work in the department areas of tool grinding, model and tool making on a regular basis to meet production scheduling priorities. Perform the required planning and laying...
...vehicle (allowed for some personal use) Paid Gas Dedicated office desk Kitchen stocked with snacks and coffee Requirements... ...computer skills (for CRM & document management) No prior experience required we provide training! Responsibilities: Morning...
...Help us succeed as our next American Airlines Baggage Handler to perform responsibilities as a Baggage Handler. Ensure compliance with safety and company policies. Stay adaptable to changing priorities and business needs. Perks include competitive pay, flexible scheduling...
Overview: MasTec Civil is hiring a seasoned Construction Project Manager in Columbia, South Carolina to work with our growing infrastructure team on highway and bridge projects across the Midlands! Our Project Manager will be responsible for directing, planning and...
...Accounting SpecialistDuluth, Georgia, United StatesDuties and Responsibilities: - Analyze costs, benefits, and losses of the company profits. - Reconcile related party transaction - Record and monitor all AP/AR transaction - Create AR monthly report and sales invoices...