Customer Service Manager Job at Huzzle, United States

  • Huzzle
  • United States

Job Description

Customer Service Manager

At Huzzle, we connect exceptional talents with top opportunities at leading companies across the UK, US, Canada, Europe, and Australia. Our clients include startups, digital agencies, and tech platforms in industries such as SaaS, MarTech, FinTech, and EdTech. Unlike an outsourcing agency, we place you directly with a client where you're hired in-house as a valued member of their team.

We are seeking an experienced and customer-focused Customer Service Manager to lead and optimize support operations for a growing international business. This role is designed for a professional who is passionate about delivering exceptional customer experiences, refining support workflows, and mentoring high-performing teams. As the bridge between the team and the customer, you will ensure that every interaction reflects our commitment to excellence while driving the operational strategies that make long-term success possible in a global, remote environment.

Key Responsibilities:

  • Lead, coach, and develop customer service representatives to achieve individual and collective performance goals.
  • Manage daily customer support operations across email, chat, phone, and ticketing systems.
  • Monitor and report on key performance indicators (KPIs), including response times, CSAT scores, and service quality.
  • Develop and implement customer service policies, standard operating procedures, and best practices.
  • Handle escalated customer concerns directly to ensure professional and timely resolution.
  • Collaborate with sales, operations, and product teams to voice customer feedback and drive product improvements.
  • Analyze customer data and trends to identify opportunities for process optimization.
  • Conduct regular performance reviews, training sessions, and ongoing coaching initiatives.
  • Ensure service standards and company policies are consistently maintained across the department.

Job Tags

Similar Jobs

Marriott International, Inc

Lead Laundry Attendant Job at Marriott International, Inc

 ...containers to ensure chemicals are being dispensed and notify supervisor/manager of potential pump problem. Operate and monitor washing, dry cleaning, and drying machinery, including adding chemicals and cleaning lint traps. Identify stained or damaged items and determine... 

Careerscape

Office Assistant Job at Careerscape

 ...behalf of our client for an entry-level Office Assistant to support day-to-day administrative operations...  ...deadlines independently Comfortable working in a remote, self-directed environment...  ...high-speed internet and a quiet home workspace Positive, professional attitude... 

KEDPlasma USA

Medical Screener Job at KEDPlasma USA

 ...Career Opportunities: Medical Screener (5287)KEDPLASMA is a subsidiary of Kedrion Biopharma Inc. KEDPLASMA specializes in the collection and procurement of high-quality plasma that is processed into plasma-based therapies. Kedrion Biopharma Inc. is an international company... 

Crossing Hurdles

Financial Modelling Expert | Remote Job at Crossing Hurdles

 ...Position: Growth Equity & Venture Financial Modeling Expert Type: Part-time Compensation: $100 $200/hour Location: Remote Commitment: 10-40 hours/week Role Responsibilities Design and develop institutional-grade financial modeling tasks based... 

Scott Custead - State Farm Agency

Front Desk Receptionist Job at Scott Custead - State Farm Agency

 ...Description Job Description State Farm Agency, located in Burleson, TX, has an immediate opening for a Front Office - Team Member. No insurance experience is required as we will train the right person with the right attitude. The main role is to ensure excellent...